Information on Returns
For a new return, call U.S. Lock Customer Service at 1.866.412.6726 or email at firstname.lastname@example.org.
If you are not satisfied, or if your order has been handled incorrectly, we will take corrective measures to ensure your satisfaction. All returns require a Return Goods Authorization (RGA) number. Call our Customer Service Department for an RGA and return instructions. Returns cannot exceed $2,500. Exceptions include custom-printed items and chemicals within 90 days of their expiration date. A 15% restocking fee will apply on any return over 90 days from the purchase date. Restocking fees do not apply to items returned within 90 days of their purchase date, or to items returned due to defect or an error on our part.